Mumsome Foods UK source all our raw materials and ingredients from reliable suppliers based in the UK. However, we are not responsible for each individual supplier’s own processes, especially when it comes to handling of allergens.
We do not accept any returns. However, we will issue refunds (excludes admin/bank charges) on a case by case basis for the below:
1. We use an end-to-end courier tracking provider (Evri) to deliver our parcels all over the UK and abroad. As you are provided with the courier tracking code as soon as we dispatch, you can re-arrange delivery at your convenience. If the parcel is missing or lost in transit, you will be provided a refund (excludes admin charges) once it’s confirmed by Evri that the parcel is lost/missing, and a full investigation is completed by Evri.
2. We advise you take a video (not photos) of opening the parcel as soon as you receive the package. Upon receiving your video, our team will assess if there has been damage to our products in transit or if there has been any negligence from our end. However, we do not refund if you send photos or the damage is caused when you are opening the package. Please ensure you don’t use sharp objects/knife to open the parcel as it may damage the products within.
If you have any other queries, please email us on firstname.lastname@example.org